Which system records and stores all knowledge held within an organisation?

• A. Executive Information System
• B. Knowledge Management System
• C. Management Information System
• D. Customer Relationship Management

Answer: (B)

Knowledge Management System is designed to capture, store, retrieve, and share the knowledge held across an organization. It goes beyond raw data or routine reports by organizing both tacit know-how (experience, know-how) and explicit knowledge (documents, best practices, lessons learned) into a centralized repository that people can search and contribute to. This makes it easier to reuse insights, locate specialists, and connect context with information, supporting learning and innovation throughout the organization.

Other systems serve different purposes. An Executive Information System provides high-level strategic dashboards for senior management. A Management Information System focuses on routine operational data and reporting. A Customer Relationship Management system centers on customer data and interactions. While valuable, these systems aren’t primarily aimed at recording and storing the organization’s complete body of knowledge.