Which system is used to record and store all knowledge held within an organisation?

• A. Customer Relationship Management
• B. Management Information System
• C. Knowledge Management System
• D. Enterprise Resource Planning

Answer: (C)

A Knowledge Management System is designed to capture, store, organize, and retrieve knowledge across the organisation, turning experiences, insights, and documentation into a searchable knowledge base that people can access and reuse. It supports codifying best practices, lessons learned, manuals, and FAQs so that knowledge isn’t lost and can be applied to decisions and problems. This goes beyond just data or processes: it focuses on the organisation’s collective know-how as an asset.

In contrast, customer relationship management focuses on customer data and interactions, management information systems provide routine reports to support decision-making from existing data, and enterprise resource planning coordinates core business processes. None of these primarily aims to create and maintain a central repository of organisational knowledge like a Knowledge Management System does.