Which statement best describes the primary purpose of an Office Automation System?

• A. Increase productivity of data and information workers
• B. Automate manufacturing line
• C. Support strategic planning
• D. Provide customer relationship management

Answer: (A)

Office automation systems are designed to boost the efficiency of people handling information in the workplace by automating routine, repetitive tasks like creating documents, processing data, managing emails and calendars, and sharing files. This streamlines how data and information workers work, reduces manual effort, and improves speed and accuracy. That focus on improving productivity for office data and information tasks makes this option the best fit.

The other ideas describe different systems: automating a manufacturing line is about shop-floor processes, not typical office work; supporting strategic planning goes beyond day-to-day office tasks and involves higher-level decision tools; and customer relationship management centers on managing interactions with customers, not general office productivity.