Which statement best describes Quality Assurance?

• A. Focuses on post-production inspection to catch defects
• B. Is primarily about financial controls
• C. Focuses on the way a product or service is produced to minimise defects
• D. Is solely the responsibility of the quality department

Answer: (C)

Quality Assurance is about preventing defects by shaping how a product or service is produced. It takes a proactive, process-focused approach—setting standards, documenting procedures, training people, and implementing controls so quality is built into the way work is done. This helps minimise defects before they occur rather than catching them after production. It’s not primarily about post-production inspection, not mainly about financial controls, and it isn’t the sole responsibility of the quality department—the whole organization should contribute to QA. Therefore, the description that best fits Quality Assurance is focusing on the way a product or service is produced to minimise defects.