Which of the following are examples of knowledge work systems?

• A. TPS
• B. CAD, CAM, Specialised financial software
• C. OAS
• D. HRIS

Answer: (B)

Knowledge work systems are built to assist knowledge workers—designers, engineers, analysts—in creating and applying knowledge through advanced design, modeling, and analysis tools. CAD enables engineers to create and modify complex designs; CAM translates those designs into manufacturing instructions; specialized financial software supports detailed modeling, forecasting, and valuation. These tools go beyond routine data handling to support expert problem solving and knowledge creation.

In contrast, a transaction processing system focuses on recording routine transactions; an office automation system handles everyday office tasks; a human resources information system manages HR data and administrative processes. So CAD, CAM and specialized financial software clearly best exemplify knowledge work systems.