What is an augmented product?

• A. The actual product
• B. A warranty, credit, delivery, installation, and repair service after the sale
• C. The actual product plus other supporting features such as a warranty, credit, delivery, installation, and repair service after the sale
• D. The features customers expect to have after purchase

Answer: (C)

An augmented product is the actual product plus extra services and benefits that come after the sale, which add value and differentiate the offer. The actual product covers the core features, design, and quality, while the augmented part includes things like a warranty, financing, delivery, installation, and after-sales repair. These extras reduce risk, boost convenience, and build customer trust, making the overall offer more appealing than the core product alone. The description that combines the actual product with these after-sale services best captures what an augmented product is.