In Mintzberg's Organisational Structure, what is Technostructure?

• A. e.g Compliance and training
• B. Rules and Procedures of the organisation
• C. Employees
• D. Leaders

Answer: (B)

In Mintzberg’s model, the technostructure is the group of analysts and specialists who design and standardize how work is done. They develop the methods, information systems, planning and control systems, and the rules and procedures that guide organizational processes. These standards ensure consistency and coordination across the organization. They aren’t the people performing the day-to-day tasks (that’s the operating core) nor the top leaders (the strategic apex). While training or compliance can be part of implementing procedures, the defining idea of the technostructure is the creation and enforcement of the organization’s rules and procedures.