A Knowledge Work System (KWS) is best described as which of the following?

• A. Processing standard transactions
• B. Creation and integration of new knowledge into an organisation
• C. Managing inventory
• D. Scheduling manufacturing maintenance

Answer: (B)

Knowledge Work Systems are built to support knowledge workers—people who create, analyze, and apply information to solve complex, non-routine problems. The key idea is that these systems help generate new knowledge and integrate it into the organization, turning insights into reusable assets, designs, and best practices. They provide advanced tools for problem solving, modeling, design, analysis, and collaboration, and they often include means to capture and reuse both tacit and explicit knowledge.

That’s why this option is the best fit: it emphasizes the creation and integration of new knowledge rather than just handling routine tasks. The other options describe systems focused on routine transactions, inventory control, or maintenance scheduling, which are not about generating or embedding new knowledge into organizational processes.